Privacy Policy
Last updated: March 21, 2026
Welcome to VoiceCloser ("VoiceCloser," "we," "us," "our"), operated by RECO QA LLC. VoiceCloser provides AI-powered voice agent services through its website at voicecloser.io (the "Site") and its related platform, applications, and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and protect information from users of the Services ("you," "your").
Information We Collect
Information You Provide
We collect personal information you voluntarily provide when you:
- Create an account or register for the Services
- Fill out intake or onboarding forms
- Request a demo call or submit a form that includes SMS consent
- Contact us via email or other channels
- Subscribe to a paid plan
This may include your name, email address, phone number, business name, payment information, and SMS consent preferences.
Information Collected Automatically
When you use the Services, we automatically collect certain information, including:
- Usage data: pages visited, features used, timestamps, and interactions
- Device data: browser type, operating system, IP address
- Cookies: we use cookies and similar technologies to maintain sessions and analyze usage
Call and Voice Data
Our Services involve AI-powered voice agents that make and receive phone calls on your behalf. In connection with this, we may collect:
- Call recordings and transcripts
- Call metadata (duration, timestamps, phone numbers)
- Call analysis data (sentiment, summaries, outcomes)
Call recordings and transcripts are stored securely and are accessible only to you and authorized personnel within your organization.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services
- Process transactions and manage your subscription
- Make and receive calls through our AI voice agents on your behalf
- Analyze call performance and provide reporting
- Send administrative communications (account updates, billing, security alerts)
- Respond to your inquiries and provide support
- Comply with legal obligations
We do not sell your personal information to third parties.
SMS/Text Message Communications
VoiceCloser may send you SMS (text) messages related to your demo, account, or our services. This section explains how we collect consent, what messages you may receive, and how to opt out.
How We Obtain Consent
We obtain your consent to send SMS messages when you check an optional SMS consent checkbox on one of our forms:
- Request a demo call through our website and check the optional SMS consent checkbox
- Submit a custom agent build form and check the optional SMS reminders or marketing checkbox
- Book a consultation and check the optional SMS consent checkbox
SMS consent is always optional. You can request a demo call, submit a build form, or book a consultation without consenting to receive SMS messages. SMS consent is never a condition of using our service.
Your consent is recorded with a timestamp and the specific context in which it was provided.
Types of Messages
You may receive the following types of SMS messages from VoiceCloser:
- Demo follow-ups: Confirmation that your demo call was placed and follow-up messages related to your demo experience
- Appointment reminders: Confirmations and reminders for scheduled strategy calls or support calls
- Account notifications: Important updates about your account, subscription status, or security alerts
- Marketing messages (if opted in): Product tips, workflow ideas, feature announcements, and exclusive offers
Message Frequency
Message frequency varies based on your interactions with our service. Typically:
- Demo follow-ups: 1–3 messages per demo request
- Appointment reminders: 1–3 messages per scheduled appointment
- Account notifications: Only when action is required (varies)
- Marketing messages: 1–2 per month (if opted in)
Carrier Charges
Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to any SMS messages you receive. VoiceCloser does not charge separately for SMS messages, but your carrier may charge you for each message received. Contact your wireless carrier for details about your messaging plan.
Opting Out
You can opt out of SMS messages at any time by:
- Replying STOP to any SMS message you receive from us
- Visiting our opt-out page
- Contacting us at support@voicecloser.io
After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-subscribe. Opting out of SMS does not affect other communications (email, in-app notifications).
Getting Help
Reply HELP to any SMS message for assistance, or contact us at support@voicecloser.io.
No Third-Party Sharing of SMS Consent
We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes. Your phone number and consent information will only be used by RECO QA LLC (VoiceCloser) and our service providers who assist in delivering SMS messages on our behalf. These service providers are contractually prohibited from using your information for any purpose other than providing SMS delivery services to us.
Third-Party Services
We use the following third-party services to operate the platform:
- Retell AI: powers our voice agent technology, processes call audio and transcripts
- Supabase: database and authentication infrastructure
- Stripe: payment processing and subscription management
- PostHog: product analytics and usage tracking
Each of these providers has their own privacy policies and we only share the minimum information necessary for them to perform their functions.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
- Service providers: with third-party vendors who assist in operating the Services (as described above)
- Legal requirements: when required by law, subpoena, or legal process
- Protection of rights: to protect the rights, property, or safety of VoiceCloser, our users, or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, role-based access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. Call recordings and transcripts are retained for the duration of your subscription. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@voicecloser.io.
State-Specific Privacy Rights
Residents of states with consumer privacy laws (including California, Colorado, Connecticut, Virginia, and others) may have additional rights regarding their personal data, including the right to know what data is collected, request deletion, and opt out of data sales. We do not sell personal data. To make a request under your state's privacy law, email support@voicecloser.io.
Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Services are used. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Services.
Links to Other Websites
The Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: