Terms of Service
Last updated: March 21, 2026
RECO QA LLC, doing business as VoiceCloser ("VoiceCloser," "we," "us," "our"), provides AI-powered voice agent services through its website at voicecloser.io (the "Site") and its related platform, applications, and services (collectively, the "Services"). These Terms of Service ("Terms") govern your access to and use of the Services. By using the Services, you agree to be bound by these Terms.
If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
1. Access and Use of the Services
Description of Services
VoiceCloser provides an AI voice agent platform that makes and receives phone calls, qualifies leads, books appointments, and performs related communication tasks on behalf of our customers.
Account Registration
You may be required to create an account to use certain features. You agree to provide accurate and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Acceptable Use
You agree not to use the Services to:
- Violate any applicable law or regulation, including telemarketing and robocall laws (TCPA, TSR, and state equivalents)
- Make calls without proper consent from the receiving party where required by law
- Engage in harassment, fraud, deception, or any abusive calling practices
- Transmit malicious code or interfere with the operation of the Services
- Impersonate any person or entity
- Use the Services for any illegal purpose
You are solely responsible for ensuring your use of the Services complies with all applicable laws, including obtaining any required consent before calls are made on your behalf.
Modifications to the Services
We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will not be liable to you for any modification, suspension, or discontinuation of the Services.
2. Fees and Payment
Access to the Services requires a paid subscription. By selecting a plan, you agree to pay the applicable fees. Payment is processed through Stripe. You authorize us to charge your payment method on a recurring basis.
- Fees are billed monthly in advance for your base subscription
- Overage minutes beyond your plan's included minutes are billed at the rate specified in your plan
- We reserve the right to change pricing with at least 30 days' notice
- You are responsible for all applicable taxes
If payment fails, we may suspend access to the Services after reasonable notice. Unpaid balances may be subject to late fees.
3. Intellectual Property
The Services, including all software, content, design, and technology, are owned by VoiceCloser and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during your subscription.
You may not copy, modify, reverse engineer, distribute, or create derivative works from the Services or any part thereof.
Your Content
You retain ownership of any content you provide to the Services (business information, lead data, scripts, etc.). By using the Services, you grant VoiceCloser a limited license to use your content solely to provide and improve the Services.
4. Call Recordings and Data
The Services may record and transcribe phone calls made by AI voice agents on your behalf. You acknowledge and agree that:
- You are responsible for complying with all applicable call recording and consent laws in your jurisdiction
- Call recordings and transcripts are stored securely and accessible through your dashboard
- VoiceCloser may use anonymized, aggregated call data to improve the Services
5. SMS/Text Message Terms
By providing your phone number and consenting to receive SMS messages from VoiceCloser:
- You confirm that you are the subscriber to the phone number provided or have authorization from the subscriber to opt in.
- You agree to receive automated SMS messages from VoiceCloser at the phone number provided.
- You understand that message and data rates may apply from your wireless carrier.
- You may opt out at any time by replying STOP to any message or visiting voicecloser.io/opt-out.
- Your consent is not a condition of purchasing any goods or services from VoiceCloser.
We reserve the right to modify or discontinue SMS services at any time without notice. For questions about SMS messaging, contact us at support@voicecloser.io.
6. Termination
You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access to the Services if you violate these Terms, fail to pay, or engage in conduct that we determine is harmful to the Services or other users. We may also terminate the Services at any time for any reason with reasonable notice.
7. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VOICECLOSER DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICECLOSER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
VOICECLOSER'S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO VOICECLOSER IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify and hold harmless VoiceCloser and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights, including any claims related to calls made on your behalf through the Services.
10. Dispute Resolution
Any disputes arising from these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in a mutually convenient location or remotely. You and VoiceCloser agree to waive any right to a jury trial or to participate in a class action.
For claims under $10,000, arbitration may be conducted by written submission. Either party may seek injunctive relief in any court of competent jurisdiction.
11. General Provisions
- Governing law: These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
- Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and VoiceCloser.
- Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
- Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.
- Waiver: Our failure to enforce any right does not constitute a waiver of that right.
- Notices: We may send notices via email or through the Services. You may contact us at support@voicecloser.io.
Contact Us
If you have questions about these Terms, contact us at: