Terms of Service

Last updated: May 2, 2026

RECO QA LLC, doing business as VoiceCloser ("VoiceCloser," "we," "us," "our"), provides AI-powered voice agent services through its website at voicecloser.io (the "Site") and its related platform, applications, and services (collectively, the "Services"). These Terms of Service ("Terms") govern your access to and use of the Services. By using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

1. Access and Use of the Services

Description of Services

VoiceCloser provides an AI voice agent platform that makes and receives phone calls, qualifies leads, books appointments, and performs related communication tasks on behalf of our customers.

Account Registration

You may be required to create an account to use certain features. You agree to provide accurate and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation, including telemarketing and robocall laws (TCPA, TSR, and state equivalents)
• Make calls without proper consent from the receiving party where required by law
• Engage in harassment, fraud, deception, or any abusive calling practices
• Transmit malicious code or interfere with the operation of the Services
• Impersonate any person or entity
• Use the Services for any illegal purpose

You are solely responsible for ensuring your use of the Services complies with all applicable laws, including obtaining any required consent before calls are made on your behalf.

Modifications to the Services

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will not be liable to you for any modification, suspension, or discontinuation of the Services.

2. Fees and Payment

Access to the Services requires a paid subscription. By selecting a plan, you agree to pay the applicable fees. Payment is processed through Stripe. You authorize us to charge your payment method on a recurring basis.

• Fees are billed monthly in advance for your base subscription
• Overage minutes beyond your plan's included minutes are billed at the rate specified in your plan
• We reserve the right to change pricing with at least 30 days' notice
• You are responsible for all applicable taxes

If payment fails, we may suspend access to the Services after reasonable notice. Unpaid balances may be subject to late fees.

3. Intellectual Property

The Services, including all software, content, design, and technology, are owned by VoiceCloser and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during your subscription.

You may not copy, modify, reverse engineer, distribute, or create derivative works from the Services or any part thereof.

Your Content

You retain ownership of any content you provide to the Services (business information, lead data, scripts, etc.). By using the Services, you grant VoiceCloser a limited license to use your content solely to provide and improve the Services.

4. Call Recordings and Data

The Services may record and transcribe phone calls made by AI voice agents on your behalf. You acknowledge and agree that:

• You are responsible for complying with all applicable call recording and consent laws in your jurisdiction
• Call recordings and transcripts are stored securely and accessible through your dashboard
• VoiceCloser may use anonymized, aggregated call data to improve the Services

5. SMS/Text Message Terms

By providing your phone number and consenting to receive SMS messages from VoiceCloser:

• You confirm that you are the subscriber to the phone number provided or have authorization from the subscriber to opt in.
• You agree to receive automated SMS messages from VoiceCloser at the phone number provided.
• You understand that message and data rates may apply from your wireless carrier.
• You may opt out at any time by replying STOP to any message or visiting voicecloser.io/opt-out.
• Your consent is not a condition of purchasing any goods or services from VoiceCloser.

We reserve the right to modify or discontinue SMS services at any time without notice. For questions about SMS messaging, contact us at support@voicecloser.io.

6. Affiliate Program

VoiceCloser operates an affiliate program (the "Program") through Affonso (affonso.io), which lets approved participants ("Affiliates") earn commissions for referring new paying customers to VoiceCloser. Participation is governed by these Terms together with the program details published in your Affonso dashboard. By signing up as an Affiliate, you agree to the provisions of this Section 6.

Eligibility

• You must be at least 18 years old and legally able to enter a binding agreement
• You must complete signup through Affonso and provide accurate contact, payment, and tax information
• U.S. Affiliates must submit a valid Form W-9; non-U.S. Affiliates must submit a valid Form W-8BEN or W-8BEN-E before any payout is issued
• You may not participate if you are a current competitor of VoiceCloser, or if you have previously been terminated from the Program
• We may approve or reject any Affiliate application in our sole discretion

Commissions

• Standard direct commission: twenty percent (20%) of Net Subscription Revenue from each new paying customer you refer, paid recurring for as long as that customer maintains an active paid subscription. We may offer different rates — higher or lower — to individual Affiliates in our sole discretion. Your applicable rate is the rate displayed in your Affonso dashboard at the time of each qualifying sale; the dashboard rate controls in the event of any conflict with this Section
• Tier 2 override (by invitation only): from time to time we may invite select Affiliates to participate in a Tier 2 override program, under which the inviting Affiliate earns a commission (typically five percent (5%)) on the Net Subscription Revenue generated by an Affiliate they personally recruited. Tier 2 participation is by invitation only and entirely at our discretion. We may grant, modify, or revoke Tier 2 eligibility for any Affiliate at any time. Nothing in these Terms entitles any Affiliate to recruit other Affiliates or to earn override compensation, and no Affiliate has any inherent right to be invited into Tier 2. Where offered, the override is one tier deep — there is no Tier 3 or further "downline" — and no commission, bonus, or override of any kind is paid for the act of recruiting an Affiliate; payment is earned only when the recruited Affiliate generates an actual qualifying sale
• Net Subscription Revenue means gross subscription fees actually received by VoiceCloser from the referred customer, minus refunds, chargebacks, taxes, payment-processor fees, credits, discounts, and any amounts otherwise reversed or uncollected
• Commissions are paid only on base recurring subscription revenue. Metered usage charges, overage minutes, per-call fees, and other consumption-based billing are excluded, as are one-time fees, setup fees, professional services, hardware, and any other item we designate as non-commissionable in your Affonso dashboard

Variation of Terms Between Affiliates

Different Affiliates may be offered different commission rates, cookie windows, hold periods, payout thresholds, Tier 2 eligibility, and other Program terms based on factors including volume, partnership status, promotional channel, geography, and individually negotiated arrangements. Nothing in these Terms obligates us to offer the same Program terms to any other Affiliate, and no Affiliate has any right to most-favored-nation treatment, parity with another Affiliate, or to be informed of the terms offered to any other Affiliate. The standard rates and timeframes stated in this Section 6 are defaults; the terms specified in your Affonso dashboard control where they differ.

Cookie and Attribution

Referrals are tracked using a sixty (60) day, last-click attribution cookie. The customer must complete signup within sixty days of their last click on your unique affiliate link for the referral to be credited to you. Each customer is credited to a single Affiliate. We reserve the right to investigate and reassign or void attribution where there is evidence of cookie tampering, stuffing, or other manipulation.

Payment Terms

• Hold period: commissions become payable forty-five (45) days after the underlying sale clears, allowing the refund and chargeback window to close
• Minimum payout: $50.00 USD. Balances below the threshold roll over to the next payout cycle
• Payout cadence: payouts are processed monthly through Affonso to the payment method you provide
• Tax reporting: U.S. Affiliates earning $600 or more in a calendar year will receive a Form 1099-NEC. You are solely responsible for reporting and paying all taxes on commissions you receive
• We may set different hold periods, cookie windows, payout thresholds, or payout cadences for individual Affiliates, in which case the terms specified in your Affonso dashboard control

Refunds, Chargebacks, and Clawbacks

• Commissions are earned only on transactions that survive the hold period and are not subsequently refunded, charged back, or otherwise reversed
• If a refund, chargeback, or reversal occurs after a commission has been paid, the corresponding amount will be debited from your future commission earnings
• If your future earnings are insufficient to cover the clawback, or if your participation has ended, we may invoice you for the balance and offset against any other amounts owed to you
• A sustained refund or chargeback rate above ten percent (10%) on referred customers may result in commission adjustment, withholding of payouts, suspension, or termination from the Program

Self-Referral and Self-Dealing Prohibited

You may not earn commissions on your own purchases or on purchases by parties affiliated with you. Specifically, you may not:

• Use your own affiliate link to purchase a VoiceCloser subscription
• Use the affiliate link of, or coordinate referral attribution with, any Affiliate you control or who controls you
• Refer your spouse, immediate family members, business partners, employees, or any entity you own, control, or are controlled by
• Create multiple Affiliate accounts, or use proxies, VPNs, or other means to obscure self-referral

Violations result in forfeiture of all commissions earned through the violating account, clawback of any prior commissions traceable to the same payment method, billing address, or device, immediate termination from the Program, and a permanent bar from rejoining.

Prohibited Promotion Methods

You may not promote VoiceCloser using any of the following methods. Doing so is grounds for forfeiture of unpaid commissions and immediate termination:

• Bidding on "VoiceCloser," "RECO QA," "voicecloser.io," or any of our trademarks, product names, misspellings, or close variations on Google Ads, Bing Ads, or any other paid-search or paid-social platform
• Registering, using, or directing traffic from domains that include "voicecloser," "rxross," or any name confusingly similar to our brand
• Cookie stuffing, forced clicks, hidden iframes, popunders, or any technical method that injects affiliate cookies without a genuine, intentional click
• Unsolicited email, unsolicited SMS, or any messaging that violates CAN-SPAM, the TCPA, or comparable laws in your jurisdiction
• Posting your affiliate link on coupon, deal, cashback, or discount-code aggregator sites without our prior written approval
• Fake reviews, fake testimonials, fabricated case studies, or any misrepresentation of the Services or your results with them
• Impersonating VoiceCloser, our employees, our customers, or any other person or entity
• Using our trademarks, logos, screenshots, or copyrighted material in any manner that suggests official endorsement, partnership, employment, or affiliation beyond the Program itself
• Promoting on adult, illegal, hate-speech, or otherwise objectionable sites
• Offering rebates, cashback, points, gift cards, or other incentives to the customer in exchange for using your link, unless approved by us in writing
• Making any earnings claim, performance guarantee, ROI claim, or representation about VoiceCloser beyond what we publish on the Site

Required Disclosures

You must clearly and conspicuously disclose your affiliate relationship with VoiceCloser in every endorsement, recommendation, post, video, email, or other promotion of the Services, in compliance with the U.S. Federal Trade Commission's Endorsement Guides (16 C.F.R. Part 255) and any comparable laws in your jurisdiction. Disclosures must be visible without scrolling or clicking, placed near the affiliate link or recommendation, and written in plain language a typical reader would understand (for example: "I earn a commission if you sign up through this link"). Failure to disclose is grounds for immediate termination and forfeiture of unpaid commissions, and shifts any associated regulatory liability to you.

Independent Contractor

You and VoiceCloser are independent parties. Nothing in the Program creates an employment, agency, partnership, joint venture, franchise, or fiduciary relationship. You have no authority to bind, contract for, or make any representation on behalf of VoiceCloser. You are solely responsible for your own taxes, expenses, equipment, and method of promotion.

Modification, Suspension, and Termination

• We may modify any aspect of the Program at any time — including commission rates, override percentages, cookie window, hold period, minimum payout, eligible products, payout methods, prohibited methods, and these terms — with notice posted in the Affonso dashboard or sent to your registered email. Continued participation after notice constitutes acceptance of the modifications
• Either party may terminate participation in the Program at any time, for any reason, with or without notice
• If we terminate you for cause — including breach of these Terms, fraud, prohibited promotion, or refund-rate abuse — all unpaid commissions are forfeited
• If participation ends without cause, commissions that have been earned and have cleared the hold period as of the termination date will be paid on the next regular payout cycle, provided they meet the minimum payout threshold. Commissions for sales attributed but not yet cleared will be paid only at our discretion
• We may suspend payouts pending investigation of suspected fraud or breach, without time limit, and may withhold any amount reasonably necessary to cover anticipated clawbacks

No Guarantee of Earnings

Participation in the Program is not a guarantee of any earnings or income. We make no representation about how much you may earn, how quickly, or whether you will earn anything at all. Referral results vary and depend on factors outside our control. We are under no obligation to maintain the Program and may discontinue it in whole or in part at any time.

Confidentiality

Non-public information shared with you in connection with the Program — including commission rates negotiated above or below the standard, customer counts, conversion data, roadmap details, and program statistics — is confidential and may not be disclosed to third parties except as required by law. Your individual commission rate, cookie window, hold period, payout threshold, Tier 2 eligibility, and any other Affiliate-specific terms are likewise confidential and may not be disclosed to or compared with other Affiliates.

Disputes Within the Program

Disputes about commission attribution, payouts, suspension, or termination should first be raised with us in writing at support@voicecloser.io. We will review and respond within thirty (30) days. Our determination is final with respect to internal Program decisions, without limiting your rights under Section 11 (Dispute Resolution) below.

7. Termination

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Services if you violate these Terms, fail to pay, or engage in conduct that we determine is harmful to the Services or other users. We may also terminate the Services at any time for any reason with reasonable notice.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VOICECLOSER DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICECLOSER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

VOICECLOSER'S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO VOICECLOSER IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless VoiceCloser and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights, including any claims related to calls made on your behalf through the Services.

11. Dispute Resolution

Any disputes arising from these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in a mutually convenient location or remotely. You and VoiceCloser agree to waive any right to a jury trial or to participate in a class action.

For claims under $10,000, arbitration may be conducted by written submission. Either party may seek injunctive relief in any court of competent jurisdiction.

12. General Provisions

• Governing law: These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and VoiceCloser.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.
• Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Notices: We may send notices via email or through the Services. You may contact us at support@voicecloser.io.

Contact Us

If you have questions about these Terms, contact us at:

support@voicecloser.io